Customer service

We are always happy to help

If you have any questions about the webshop, an order or how to return items, you are always very welcome to contact us. Please note that we do not accept orders over the phone.

Phone hours:

Monday – Wednesday from 9.00-11.00*

Phone: 9 70 01 90 56

Email: contact@masaicopenhagen.fr

We speak English

* Adjusted opening hours due to public holidays:

Thursday 2 April – Closed

Friday 3 April – Closed

Monday 6 April – Closed

Thursday 14 May – Closed

Monday 25 May – Closed

Friday 5 June – 9:00–12:00

Thursday 24 December – Closed

Friday 25 December – Closed

Thursday 31 December – Closed

Friday 1 January 2027 – Closed

Would you like to withdraw from your purchase?

You have a 14-day right of withdrawal. If you wish to withdraw from your purchase, you must let us know within 14 days of receiving your order. You can notify us in the following ways:

Online: Withdraw from purchase

E-mail: contact@masaicopenhagen.fr

Phone: 9 70 01 90 56

Read more about your right of withdrawal here.